Aha! + Salesforce

Prioritize ideas that will best serve your customers

Capture customer requests directly from your sales and support teams. The bidirectional integration links customer opportunities and support cases in Salesforce directly to ideas in Aha! — so you can better understand what customers are asking for and the potential value of an idea. Prioritize and define the work. As development gets underway, sales and support teams are automatically informed of status updates.

Integrate your Salesforce account with an Aha! ideas portal.
Link customer opportunities, accounts, and support cases in Salesforce to ideas in Aha!
Linked Salesforce opportunities appear on the idea in Aha! as a proxy vote with the opportunity value and customer details
Quickly create a list report to analyze the value and priority of all ideas.
Status updates are automatically sent from Aha! to Salesforce to keep teams up to date on idea plans and progress.
Promote the most impactful ideas to your roadmap and prioritize features based on business value.

Associate opportunities with ideas

Sales and support teams can search your ideas portal directly from Salesforce to see if an idea already exists and create a new ones. Once linked, information about the opportunity — including the customer who requested it and the value — is summarized on the idea record in Aha!

Promote high-value ideas to your roadmap

Find ideas that are projected to have the biggest impact. Understanding which customers and prospects have requested a feature and the potential value helps product teams make informed prioritization decisions. Promote the best ideas directly to your roadmap with confidence — knowing you will bring joy to customers and achieve your business goals.

Notify sales and support of idea status

The integration makes it easy for Salesforce users to track the status of ideas. Teammates can see whether an idea is planned, in progress, or shipped directly within each opportunity or support case. You can also create triggers in Salesforce to notify cross-functional groups of any changes. This helps you win more business and provide an excellent customer experience.

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