Every member of our Customer Success team has deep product management expertise. And we serve every size of business — from startups to global leaders. No automated responses. No tiered support. No long wait times.
When you ask for help, we know that you need us. And we want to be useful to you — immediately. That is why, in July 2014, we pioneered The Responsive Method, which is the engine that drives our sense of urgency and growth. We respond super fast.
Our Customer Success team has deep product management expertise for a simple reason — we are all former product managers. No salespeople or traditional support. We like to be helped by people who really understand us. You probably do too.
Collectively our team has:
Sometimes you just want to watch a quick video or search the documentation to answer a question. Go ahead — help yourself.
Do you want immersive account setup and training assistance? If so, our Enterprise+ plan with Concierge service is for you. It includes a four to eight week rollout plan that we have built and refined after helping thousands of customers adopt Aha! And the best news is that there are no additional professional services or consulting fees.
The most helpful support team from the most powerful product management tool I have ever used.