Betsson Group

Online Gaming Products

Website
www.betssongroup.com
Twitter
@BetssonGroup
Location
Malta

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Betsson Group Aha! Moment

Aha! has greatly increased communication and visibility within our organisation. Every product department is now able to see each other's work and how it relates back to our strategy.

Mark Wadsworth, Head of Gaming Platform

About Betsson Group

Betsson Group has over 50 years in the entertainment business and we’re still growing. We innovate, we reinvent, and we keep moving so that we continue to delight our customers. With more than 20 online gaming brands including Betsson.com, Betsafe.com, and Nordicbet.com, we’re Europe’s leading games provider. Betsson Group is comprised of more than 1900 people and 45 nationalities, operating from five key locations. Our vision is to provide the best customer experience in the industry. And we do it by listening to, and learning from, our customers and then exceeding their expectations — using best-in-class technology and leveraging an abundance of data and insight. Our holding company, Betsson AB, is listed on NASDAQ Stockholm Large Cap list.

We had a problem

With multiple products within a rapidly growing company, it was a challenge to align roadmaps across the entire business. Many departments would have their roadmaps in JIRA, wikis, or in presentations sent on email. This made it increasingly difficult to communicate and have a company-wide roadmap. The complexity of our industry also means that priorities change and as soon as a roadmap was produced it became out of date.

Communication to management teams could be confusing, with new versions of roadmaps always being sent on email. Because of our technical platforms, this also meant that teams would only see half completed dates for features and roadmap items, not the complete picture. It resulted in different priorities for different departments, rather than a cohesive prioritisation of the problems most important for the business.

Product owners would spend time creating roadmaps then duplicate that work in JIRA for the development teams, meaning they were becoming increasingly involved in the development life cycle and not the product lifecycle.

Another challenge was that it was difficult to visualise the dependencies across departments to get work done. In a fast moving business, it is imperative that dependencies are identified early and clearly communicated, to avoid delaying important product releases to our customers.

Aha! as a solution

We have a large complex organisation and Aha! has allowed us to share roadmaps with everyone while still being able to keep the focus on specific processes within departments. Each one works in a different way due to the nature of their work. Aha! has been perfect, allowing workflow customisation for each department, while still allowing the ability to show a consolidated roadmap for the whole business.

Product owners are now able to spend time focused in the product world and they now have the ability to update their roadmaps in real time. Once an item is ready for development, the ability to push from Aha! directly to JIRA has ensured product owners are able to keep development teams updated and have less day to day involvement in development processes.

Mapping dependencies has opened communication across departments, as well. Conversations around cross-cutting pieces of work are happening at the investigation stages now, not during development cycles. This helps us to deliver full-set features in a much quicker manner.

Life is good

We are still in the process of rolling Aha! out across all departments, but so far it has really helped reduce our time spent updating roadmaps, switching between different tools, and being involved too deeply in other department’s processes, such as development.

So many reports can be quickly built from Aha! which allows us to tailor the roadmap views and reports depending on our stakeholders and audience. This flexibility makes it possible for us to be more transparent with the entire company about the planned and in-progress work. More importantly Aha! has been the tool that allows us to kick off cross-cutting work in the right way — involving the right people and having those conversations early on.

Aha! has really helped our extremely complex organisation build better products. We no longer spend valuable product time updating outdated roadmaps.

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