Sr. Site Reliability Engineer
Aha! is a very different high-growth SaaS company. We are the world's #1 product development software and help product development teams build what customers love. More than 5,000 enterprises use our suite of products which includes Aha! Create, Aha! Ideas, Aha! Roadmaps, and Aha! Develop. And they rely on our training programs at Aha! Academy to become product development experts. We are self-funded, highly profitable, always distributed, and have no sales team. Being an always-remote company means we can hire intrinsically motivated people who love to learn, support their teammates, and want to work from where they are happiest.
Aha! engineering is a mid-sized, fully remote team that is highly productive. We are centered around North American time zones so we can collaborate during the workday.
We move quickly: We ship code multiple times a day. We believe in getting new features in front of customers and iteratively improving as we learn what works and what does not.
We collaborate: We each bring unique experiences and skills to the table. Working together to share that knowledge benefits the entire team and helps us produce the best results for our customers.
We value product over process: We want our team to have time to focus on solving complex challenges. We aim to minimize the overhead introduced by heavyweight processes and excessive meetings.
Our web application is a single-instance, multi-tenant Ruby on Rails monolith supported by Postgres (database), Redis (background jobs), and memcached (Rails caching). We also run a Node.js webserver to support collaborative editing and real-time updates. Our application is hosted on Amazon Web Services and architected with ECS for reproducibility and scalability.
We embrace new technologies that help us deliver a lovable product, but we also remain cognizant of the maintenance overhead that a new library or platform brings. We solve the problems in front of us rather than prematurely optimizing to address issues that may never materialize.
We do most of our planning and collaboration in Aha! Roadmaps. We built Aha! Develop so software engineers and their teams could take advantage of those same rich features. We use Slack and Zoom for video calls. (Email? Rarely.)
We believe that being a kind person who elevates the rest of the team is just as valuable as writing great code. You have strong problem-solving skills and experience working on important functionality for a cloud-based product. You are humble, eager to learn, and always willing to help others learn as well. You want to work with people who enjoy picking up a problem and solving it, regardless of the technologies and techniques involved. You have the following experience and skills:
4+ years operating a cloud-based SaaS product on AWS using terraform
Developing SaaS products in Ruby on Rails
Building fast, efficient, and reliable services
Solving Linux, networking, and database-level problems
Remaining calm under pressure and responding methodically to anomalies or outages
Your work at Aha!
Site Reliability Engineers at Aha! ensure the platform remains stable, reliable, and secure for the world's biggest and most innovative companies. You will implement significant operations architectural features, contribute to supporting product developers, and consult with product developers whenever there is a concern about performance or scalability. Day to day, this will look like:
Setting and monitor SLOs for the organization, working with product and engineering teams to ensure they are met
Building and maintaining monitoring, observability, and autoscaling solutions for our own services, as well as those we purchase from AWS
Writing and maintaining production runbooks and operations documentation
Providing on-call operational support for production on a rotation
Assisting platform engineers in building new infrastructure services, and consulting with application engineers to help build fast, reliable features
If the Sr. Site Reliability Engineer role sounds appealing, we would love to hear from you. (A real human reviews every application.)
Grow with us
Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.
Generous salary with annual profit sharing for all
Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums
Up to 200 hours of paid time off a year to spend however you want
30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
Aha! contributes a percentage of your total compensation each year towards your retirement
We are building a distributed team, and you can work from anywhere in North America or South America for this role. We offer generous salary, equity, benefits, and a profit-sharing program. See other openings at Aha!
We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. As an equal opportunity employer, Aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristic. Learn more about diversity and inclusion at Aha!