Product Concierge Manager (product management experience required)

Customer Success
United States, Canada
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Anywhere in the United States or Canada

Aha! is a very different type of high-growth SaaS company. We are self-funded, highly profitable, and 100 percent remote. We provide the world's #1 product development software so teams can build products that customers love. More than 600,000 product builders use our suite of tools which includes Aha! Create, Aha! Ideas, Aha! Roadmaps, and Aha! Develop. And they rely on our training programs via Aha! Academy to become product development experts. We are self-funded, highly profitable, always distributed, and have no sales team. Being an always-remote company means we can hire intrinsically motivated people who love to learn, support their teammates, and want to work from where they are happiest.

Our team

Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

  • We serve: We work with the world's best-known and most innovative companies and they trust us to guide them to build products that their customers love.

  • We are experts: Our Customer Success team is comprised of product development experts that have experience delivering meaningful value to customers.

  • We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.

  • We exchange value: We do not have any salespeople and we focus on what is best for the customer.

  • We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)

  • We guide product: We bring our customer's requirements to our product team and define our own efficient processes and systems.

  • We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.

Our customers

We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and they move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology-agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe®, and hybrid approaches that our customers depend on.

Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we've been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.

Your experience

You work hard and have a history of having a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. It is even likely that you have worked as a product or project manager but realized you prefer helping people more than writing requirements. It is also possible that you come from a technical consulting background where you were responsible for supporting major enterprise software deployments. Guiding sophisticated customers as they establish product development best practices energizes you. You also have:

  • 5+ years of experience defining, managing, or launching new functionality at a growing software or technology company

  • Used a detailed go-to-market process to achieve product and business goals

  • Learned complex software applications and workflow methodologies

  • Worked closely with sophisticated enterprise product development teams

  • Written clear instructions to answer questions and explain best practices

  • Independently resolved hard challenges


Your work at Aha!

If you want to help people build better software and change the world, this role is for you! The team primarily works with our largest customers to establish standards and help them align their use of our software with how they create digital experiences. We take a highly consultative approach. Your responsibilities will include:

  • Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software

  • Delivering responsive customer service using our proven frameworks

  • Serving as a product development and Aha! software expert

  • Developing long-term relationships with a portfolio of our largest customers

  • Proactively supporting customers as they expand their use of Aha! software and roll it out enterprise-wide

  • Advocating internally for future product enhancements that align with customer and Aha! goals

  • Setting an example for newer team members who are learning to share best practices and guide large customers

If this sounds appealing, we would love to hear from you. (A real human reviews every application.)

We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program. See other openings at Aha!

Diversity

We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. As an equal opportunity employer, Aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristic. Learn more about diversity and inclusion at Aha!

Find out what makes us different. It's Lovability.

Read the bestselling book by Aha! co-founder and CEO Brian de Haaff.