November 3, 2020
The Product Manager vs. Product Owner
Some people say to never read the comments. But I read as many as I can — even if I am not able to reply to each one. Take this comment on a post I wrote about different…
Strategy
Take a goal-first approach so you always know where you are headed. This will ensure you will achieve more and be pleased by where you end up — no matter what you work on. Find practical advice on setting the right objectives and initiatives.
October 27, 2020
Understanding the Heart of the Customer
Empathy is a skill. And as I have written before, it is required to innovate. Because while good product managers pair practical thinking with imagination and creativity,…
October 13, 2020
The Problem With Quiet Customers
Scroll through the review sites and you will see them. You might even recognize the names. There are the ones who loudly complain. And the ones who happily profess their…
October 8, 2020
Minimum Viable Product vs. Minimum Lovable Product
Minimum Viable Product (MVP) is cat food. Or at least that is how I described it when I first wrote about what I considered the Minimum Lovable Product (MLP) to be in…
September 29, 2020
The Founder's Paradox: How to Be Agile and Deliver Major New Product Functionality on Time
Shirt sizes. Points budgets. Spikes and a formal PMO. I recently received a thoughtful email from a CTO at a major software company after I spoke at an event on building…
September 24, 2020
Vision vs. Mission vs. Strategy
"You've got to think about big things while you're doing small things, so that all the small things go in the right direction." Futurist Alvin Toffler wrote about the…
September 22, 2020
How Well Do You Really Know Your Customers?
Have you ever worked with a "Believable Brad?" This type of product manager sounds convincing — they know all the right things to say about customers and share impressive…
September 8, 2020
Sales Teams vs. Customer Success Teams
"What do you mean no salespeople?" When people find out that Aha! does not have a sales team, they are sometimes shocked — but always curious. The questions continue.…