LexisNexis

Leading Global Provider of Technology

Website
www.lexisnexis-es.co.uk
Twitter
@LexisNexisES
Location
London, UK

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LexisNexis Aha! Moment

Aha! empowers our product team to keep our customers happier than ever before.

Fraser Mayfield, Product Director

About LexisNexis

LexisNexis Legal & Professional is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic, and non­profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, LexisNexis was the first to bring legal and business information online with its Lexis®and Nexis® services. Today, LexisNexis Legal & Professional harnesses technology and content to help professionals work in faster, easier, and more effective ways.

LexisNexis Legal & Professional serves customers in more than 175 countries with 10,000 employees worldwide. Through close collaboration with our customers, we ensure that organizations can leverage our solutions to reduce risk, improve productivity, increase profitability, and grow their businesses.

We had a problem


Communicating to all stakeholders was a huge challenge. We did not have a tool that allowed us to keep our messaging — or our product strategy — consistent. As a result, our collective product team had to manage constant questions and confusion.

This management was a challenge in itself given that we collaborate across product teams in different locations. We all needed to adopt agile techniques to manage requirements and client feedback. This goal seemed impossible without a product management tool that all teams could use.

Aha! as a solution

Everything changed once we began to use Aha! The tool’s strategic overview enables clear articulation of the product vision, goals, and initiatives in a concise way. Its cloud-based solution allows direct sharing of information across time zones. The end result is that all members of each product team are kept up to date no matter where they live. And since everyone is able to see the product strategy, all of our product teams now work with a stronger sense of unity.

Aha! also solves our visibility challenge with stakeholders. Once our roadmaps are defined, the Notebooks feature allows us to share information with customers and internal stakeholders to capture feedback quickly. We can take any screen within Aha! and add it to a Notebook. Best of all, we can create as many notebooks as needed and customize them for each audience. This saves us hours of editing and the need to print volumes of paper.

Life is good

We now spend far less time preparing information ahead of status meetings. This previously involved consolidating information from multiple spreadsheets. Thanks to Aha! we have more time than ever to work on — and fulfill — our product strategy.

Most strikingly, I have noticed that our product team members have an increased amount of confidence during customer interactions. It is clear to me that our increasingly strategic work has given everyone more clarity about what we work on and why it matters. Our customers can see the difference, too — they are noticeably happier and more enthusiastic.

Our mission is to help professionals work in faster, easier, and more effective ways. Aha! helps our product teams achieve this for ourselves.

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